1. Privacy


According to the new EU Regulation 679/2016, the processing of personal data relating to the conclusion of the contract will be based on principles of correctness, lawfulness, transparency and protection of your privacy and your rights.

According to Article 13 GDPR 2016/679, the following information are thus provided::


The company Confidence Srls, Legal Headquarters in Pescara, Corso Umberto I, 113, cap:65122, tax code/VAT no. 02273820684, in the person of the legal representative pro tempore, will process your personal data acquired at the time of conclusion of the contract for the purposes provided for in Regulation (EU) 2016/679 providing precise information on the processing of personal data and rights. The following common data will be processed, by way of example and not limited to: name, surname, tax code, residence, domicile, date of birth, family situation, asset situation, tax situation, e.g., telephone, payment and billing data. It is also specified that the personal data provided may be subject to collection, registration, organization, structuring, storage, adaptation or modification, extraction, consultation, use, dissemination, communication by transmission, restriction, cancellation or destruction.


The Data Controller is the company Confidence Srls with Legal Headquarters based in Pescara, Corso Umberto I, 113, cap:65122, tax code/VAT no. 02273820684, in the person of the pro tempore legal representative - Paolo Procaccini, e-mail address:: privacy@confidence.cr.

The owner does not employ any automated decision-making process, including profiling as per art. 22 paragraphs 1 and 4 of the EU Regulation 679/16. The data will be processed at the headquarters of the Owner and in any other place where the parties involved in the processing are located. For further information, also with reference to the list of data processors, please contact the Data Controller or view the website in the dedicated section.


Your personal data processed is provided solely and exclusively for the following purposes:

a) managing requests to our Customer Service, which uses the personal information you provide to fulfill your requests for information and assistance;

b) sending commercial communications after registration, so-called soft spam. Following your subscription to the contact form, we will send you to the email address you provided when concluding your order communications containing our commercial proposals on related products and services;

c) With your express consent, we may use the contact details you have provided for commercial communications about our products and services in order to keep you up to date with news, new arrivals, exclusive products, offers and promotions.

The provision of personal data for the purposes referred to in points a) and b) is mandatory and any refusal to provide them makes it impossible to conclude this sales contract or to provide the requested service. The provision of your data will take place through the compilation and signing of the sales contract, taking care to read this information, and the processing of customer data will take place to implement the legal obligations to which the owner is subject. The processing of your data will be lawful, as the conditions of art. 6.1 point a), b), c) of the EU Regulation 679/16 are met. The provision of personal data for the purposes referred to in point d) is not mandatory. If you wish to authorize the activities referred to in points c) and d) and subsequently do not wish to receive further communications or wish to limit the manner in which you may be contacted, you may at any time stop these communications simply by contacting our Customer Service or by writing to the above address. Please note that you may receive further communications from us even after your unsubscription request has been submitted, as some mailings may have already been scheduled, and our systems may take some time to process your request.


The Article 9 of EU Regulation 679/2016 regulates the processing of special categories of data, where point 1 prohibits the processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as processing genetic data, biometric data designed to uniquely identify a natural person, data relating to health or sexual life or sexual orientation of the person. The data controller will not process special categories of data.


Your personal data will be processed by the internal staff of the data controller duly trained and authorized to process them, appointed as designated and/or individuals authorized to process them. Your personal data will also be transmitted to third parties, which we use to provide our products and services, such parties have been adequately selected and offer an adequate guarantee of compliance with the rules on the processing of personal data. These subjects, in the cases provided for, have been appointed as data processors and carry out their activities according to the instructions given by the owner and under his control. The third parties in question belong, by way of example and without limitation, to the following categories: website operator, bank operators, internet providers, companies specializing in computer and telematic services, couriers, agencies that carry out marketing activities, agents.


Some of the third parties listed in the previous paragraph may be located in countries outside the European Union, which nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission(http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-internazionale/trasferimento-dei-dati-verso-paesi-terzi#1).

The transfer of your personal data to countries that do not belong to the European Union and that do not ensure adequate levels of protection will be carried out only after specific agreements have been concluded between the data controller and these subjects, containing safeguard clauses and appropriate guarantees for the protection of your personal data, the so-called ’standard contractual clauses’, also approved by the European Commission.


We store your personal data for a limited period of time, different depending on the type of activity that involves the processing of your personal data. After this period, your data will be permanently deleted or in any case made anonymous in an irreversible way.

Your personal data are stored in accordance with the terms and criteria specified below:

The data collected to conclude and execute contracts for the purchase of goods will be kept until the conclusion of administrative and accounting formalities. The data related to the invoicing will be kept for ten years from the date of invoicing;

The data related to the payment will be kept until the certification of the payment and the conclusion of the related administrative and accounting formalities following the expiry of the right of withdrawal and the terms applied for the dispute of the payment;

The data collected in the context of the use of the services offered will be stored until the termination of the service or the user’s request to unsubscribe from the service;

The data related to customer requests to our Customer Service, useful to assist you, will be kept until your request is satisfied;

The data used for commercial communication with users who purchase products (soft spam) will be stored until the termination of the service or the exercise of the opposition by unsubscribing from the service by the customer. The data provided for commercial communication activities will be kept until the unsubscription from the service and in any case within two years from the last interaction of any kind by the customer.


At any time you, in relation to the processing of your personal data, you may exercise the following rights in accordance with Articles 15 - 22 of EU Regulation No. 679/16:

a) Obtain confirmation as to whether or not personal data concerning you are being processed and obtain an indication of the source of the personal data, the purposes and methods of processing;

b) Obtain the updating, rectification or, when interested, integration of data, cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;

c) Obtain the limitation of the treatment when you contest the accuracy of personal data, for the period necessary to verify the accuracy, when the treatment is unlawful and you oppose the cancellation may request that its use be limited, when the data are necessary to ascertain, exercise or defend a right in court, or when you have opposed the treatment under Article 21;

d) You have the right to receive your data or have it transferred to another data controller, in fact you have the right to receive your data in a structured, commonly used and machine-readable format and, where technically feasible, to have it transferred without hindrance to another data controller. This provision is applicable when the data are processed by automated means and the processing is based on the consent of the data subject, on a contract to which the data subject is a party or on contractual measures connected to it;

e) Oppose at any time, for reasons related to your particular situation, the processing of personal data concerning you pursuant to Article 6(1)(e) or (f), including profiling on the basis of these provisions. Where personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you carried out for such purposes, including profiling to the extent that it is related to such direct marketing;

f) Not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or which significantly affects you in a similar way;

g) Complain to the competent data protection supervisory authority or take legal action, and mandate a non-profit body, organization or association to exercise your rights;

The rights listed above can be exercised only if they are provided for by current EU legislation as well as national legislation. Should the data controller intend to further process your personal data for a purpose other than that for which they were collected, prior to such further processing information will be provided regarding such different purpose and any further relevant information. To exercise your rights under this paragraph, you may send a written request to the contact details: privacy@confidence.cr

2. Definition

Cookies consist of small text files that the sites visited by users send to their terminals, where they are stored and then re-transmitted to the same sites on subsequent visits. Cookies are used for different purposes, have different peculiarities and can be used both by the owner of the website the user is visiting and by third parties. The main categories into which cookies can be divided are the following:

  • session or permanent cookies;
  • technical or profiling cookies;
  • first-party or third-party cookies.

2.1 Permanent session cookies

Cookies may expire at the end of a browser session (the period between you opening a browser window and closing it) or they may be stored for a longer period of time. Session cookies are cookies that allow websites to link the actions of a user during a browser session. Session cookies expire when the browser session ends. Permanent cookies are stored on the user’s device between browser sessions, for varying periods of time, and allow the user’s preferences or actions with respect to a website to be stored.

2.2 Technical and profiling cookies

Technical cookies are those used by the owner of a website for the sole purpose of transmitting a communication over an electronic communication network, or to the extent strictly necessary for the provider of an information society service explicitly requested by the subscriber or user to provide such service. The installation of such cookies does not require the prior consent of users when used directly by the website operator.

Profiling cookies are designed to create profiles related to the user and are used to send advertising messages in line with the preferences expressed by the user when surfing the web. Due to the particular invasiveness that such cookies may have in the privacy of users, European and Italian legislation provides that the User must be adequately informed about their use, through a short informative note (banner) and an extensive one on the website, and must express his or her express consent in this regard the first time he or she visits the website. Such consent may be expressed in a general manner, interacting with the short information banner on the landing page of the website, in the manner indicated in that banner, or may be provided or denied selectively, in the manner indicated below. This consent is kept on the occasion of subsequent visits. However, the user always has the possibility to revoke in whole or in part the consent already expressed

2.3 Cookies analytics

These cookies allow us to know how visitors use the website, so that we can evaluate and improve its operation and focus on the production of content that best meets their needs. For example, they allow you to know which pages are the most and least frequented, take into account the number of visitors, the time spent on the website by the average user and how they arrive. In this way, you can know if the pages load quickly and are displayed correctly. All information collected by these cookies is anonymous and not linked to your personal data. To perform these functions, we use third party services that anonymize the data and make it unrelated to individuals (so-called “single-in“). Insofar as there are services that are not completely anonymized, the relevant cookies will be listed among the third-party cookies for which you can refuse your consent in order to guarantee your privacy.

This website uses the Google Analytics service to collect information about your use of the website.

Provider: Google Analytics

Privacy information and consent form: http://www.google.com/intl/en/policies/privacy/

2.4 First and third party cookies

A cookie is a “first party cookie“ or “third party cookie“ based on the website or domain from which it originates.

First party cookies are, in essence, the cookies set and managed by the owner of the website. For these cookies, the obligation of information, the acquisition of any prior consent and/or the possible blocking of cookies lies with the owner of the website.

Third party cookies are cookies set by a domain other than the one visited by the user. For these cookies, the obligation to provide information and indication of the modalities for the possible consent and/or blocking of cookies is the responsibility of the third party, while the owner of the website is only obliged to insert the link to the website of the third party where these elements are available

3. Social Network Cookies

These services allow interactions with social networks, or other external platforms, directly from the pages of the website www.confidence.cr. The interactions and information acquired by the website www.confidence.cr are subject to the privacy settings of the user relating to each social network. If a service of interaction with social networks is installed, it is possible that this service collects traffic data related to the pages where it is installed, even if users do not use the service.

You can use your browser settings to display options on this cookie or access the Linkedin Social Plugin website

The “IN“ button of the social network Linkedin (managed by LinkedIn Ireland Unlimited Company). When you select the “IN“ button on a page of the website, the “IN“ button allows your browser to create a direct link to Linkedin’s servers.

You can use your browser settings to display options on this cookie or access the Linkedin Social Plugin website

Twitter Social Plugin

The Twitter “tweet“ button and Twitter social widgets are interaction services with the social network twitter.com (operated by Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA). By selecting the button with the Twitter logo, your browser will create a direct link to the Twitter servers.

You can use your browser settings to display options on this cookie or access the Linkedin Social Plugin website

4. Cookies Management

Some cookies (session cookies) remain active only until the browser is closed or the logout command is executed. Other cookies “survive“ when the browser is closed and are also available on subsequent visits by the user. These cookies are called persistent and their duration is fixed by the server when they are created. In some cases a deadline is set, in other cases the duration is unlimited.

By browsing through the pages of the data controller’s website, you may interact with sites managed by third parties that may create or modify persistent and profiling cookies.

You can decide whether or not to accept cookies using your browser settings.

The total or partial disabling of technical cookies does not compromise the use of the website functionality.

The setting can be defined specifically for different websites and web applications.

Below are the web resources that illustrate how to proceed for each of the major browsers:

Chrome: https://support.google.com/chrome/answer/95647?hl=it

Firefox: https://support.mozilla.org/it/kb/Gestione%20dei%20cookie

Internet Explorer: https://support.microsoft.com/it-it/help/17442/windows-internet-explorer-delete- manage-cookies

Opera: http://help.opera.com/Windows/10.00/it/cookies.html

Safari: http://support.apple.com/kb/HT1677?viewlocale=it_IT


This cookie policy was updated on 02/02/2019. Any updates will always be published on this page.